Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping (5-7 business days): Free on orders over $50, otherwise $4.99
- Express Shipping (2-3 business days): $9.99
- Overnight Shipping (1 business day): $19.99
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. You can track your order using the tracking number provided.
Return Policy
30-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.
How to Return
To initiate a return, please contact us at support@thekeyhub.store with your order number. We'll provide you with return instructions and a prepaid shipping label.
Refund Processing
Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll send you a replacement at no additional cost.